Aliroo Limited Privacy Policy

Aliroo Limited values the personal information you provide to us and we wouldn’t want to use it in a way that you won’t expect. This Privacy Notice explains how we protect your privacy and how you can control how we use your personal information. If you want to change the way in which we use your data or if you have a question about how your personal information is used please contact us using the methods below:

Email: hello@aliroo.co.uk
Phone: 01844-352183
Postal address: Aliroo Limited, 35 Oakley Lane, Chinnor, Oxfordshire. OX39 4HT

The information you provide to us

When you provide your information to us directly via our website, over the phone or via our marketplaces (notonthehighstreet.com or etsy.com) we only ask you to supply information that we need in order to provide the product or service you have requested. We will normally ask you to provide us with:

  • Your name

  • Your contact details including:

  • Your delivery address

  • Your billing address

  • An e-mail address

  • A telephone number

Information provided to us via cookies

Our web site uses cookies which you can disable using your browser options. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on your computer’s hard drive and are used by web sites to simulate a continuous connection to that site. We only use cookies that are essential to the operation of the site or to provide a basic level of understanding about how our visitors interact with the site. We do not use third party advertising or social media cookies, we respect "do not track" and we de-personalise our tracking with Google. The use of cookies automatically identifies your browser to our computers whenever you interact with our site. You should note that if you do disable cookies, you may not be able to access all the services on this site.

How we use your data

We use your personal information in a number of ways to:

  • provide you with the product or service you’ve requested

  • keep you informed and updated on relevant products you may be interested in

  • improve our website and the range of services and products we provide

For the avoidance of doubt, we do not store credit card details and only share payment details with our financial payment partner Stripe.com.

Who we share your data with

We do not share or sell your data to any other company other than those processors we use for our business operations who process your data under our control:

  • Squarespace.com who provide our website hosting.

  • MailChimp for our email marketing campaigns

  • Google.com who provide website tracking, office email and statistical services

  • Our market places Notonthehighstreet.com and Etsy.com

  • Stripe.com who provide financial payment services to us

  • Royal Mail for delivery and postal services.

In all cases the servers where your personal data is stored and processed are located in the European Economic Area.

Under some circumstances we may be required to disclose or share your information without your consent, for example if we are required to by the police, the courts or for other legal reasons.

How we keep your personal information safe

We take our obligations to keep your personal data safe and secure very seriously.  As a small company, access to your personal information is strictly controlled on a ‘need to know’ basis by the owner of the business.

How long we keep your personal information

We keep your personal information in line with our data retention policy. This means that we will remove data which have collected directly from you from our systems if we haven’t had any marketing response or direct contact with you for more than 36 months.

For data provided to us by our marketplaces (notonthehighstreet.com and Etsy.com), we are governed by their data retention rules as specified in their privacy notices.

In certain circumstances we have a statutory obligation to keep your personal information for a set period of time for example financial information (normally 7 years) for financial auditing purposes.

How to keep your personal information up-to-date

It’s important for both you and us that your personal information is correct. If you believe this not to be the case and you are registered on this website then please log-in and update your details in the “my account” section. If you do not have a website account with us then please e-mail the amended details to hello@aliroo.co.uk and we will contact you to verify your identity.

 

How you can find out about the information we hold about you

You have the right to request a copy of the information that we hold about you.

If you would like a copy of some or all of your personal information, please email or write to us using the contact details in this policy.

We will get in contact to verify your identity and if we do hold information about you we will:

  • give you a description of it

  • tell you why we are holding it

  • tell you who it could be shared with

  • let you have a concise and clear copy of the information

Our legal basis for processing your personal information

Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the product or services you have contracted with us to provide.

However when we are communicating with you regarding products and services you may be interested in receiving from us in the future our basis for processing is our "legitimate interest" as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life. You will always be able to instantly unsubscribe from such messages using the link provided within the e-mail.

Asking us to suppress or remove your personal information

Should you wish to not receive information from us in future then you can quickly action this by clicking the unsubscribe link you will find on our marketing e-mails or by sending your details to hello@aliroo.co.uk and we will quickly suppress your data.

Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.

What to do if you have a complaint

If you have a complaint please contact us at hello@aliroo.co.uk and we will deal with your request promptly.

If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/

Links to other websites

We link our website directly to other sites (notonthehighstreet.com and etsy.com). This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit.

Sale of business

Should Aliroo Limited be sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business. We will notify you should this occur and you will have the opportunity to request suppression or deletion at that time.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 22/5/2018

The Legal Stuff about Aliroo Limited

We are Aliroo Limited.

"aliroo" and "Aliroo Ltd" are trading names of Aliroo Limited.

Our company registration number is 5835037.

Our office is registered at (Lees Chartered Accountants), Puerorum House, 26 Great Queen Street, London, QC 2B 5BL.

Our VAT number is 887 7042 78

 

Cookie Policy

Last updated: September 26, 2016

This Cookie Policy describes how Squarespace uses cookies and similar technologies to provide, improve, promote and protect the Services. Note that any capitalized terms not defined in this Cookie Policy have the meanings set forth in our Terms of Service. If you have any comments or questions about this Cookie Policy, feel free to contact us at privacy@squarespace.com.  

Cookies. Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies for the following purposes:

  • Authentication, Personalization And Security. Cookies help us verify your Account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.  

  • Performance And Analytics. Cookies help us analyze how the Services are being accessed and used, and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and Your Sites’ performance, such as page views, conversion rates, device information, visitor IP addresses and referral sites.

  • Third Parties. Third Party Services may use cookies to help you sign into their services from our Services. We also may use third party cookies, such as Google Analytics, to assist with analyzing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

  • Squarespace Ads. We partner with third party publishers, advertising networks and service providers to manage our ads on other sites. Our third party partners may set cookies on your device or browser to gather information about your activities on the Services and other sites you visit, in order to provide you with Squarespace ads. For example, if you visit Squarespace and also use a social media platform, you may see a Squarespace ad in your social media newsfeed or timeline.

  • Opting Out. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We currently don’t respond to DNT:1 signals from browsers visiting our Services. You can also opt out of receiving interest-based ads from certain ad networks here (or if located in the European Union, here).

Pixels. A pixel tag, or pixel, is a small piece of code that can be embedded on websites and emails. We use pixels to learn how you interact with our site pages and emails, and this information helps us and our ad partners provide you with a more tailored experience. For example, if you visit a Squarespace page related to music, a pixel will help us show you an ad for that page when you later visit a music news site.

Device Identifiers. We use device identifiers to track, analyze and improve the performance of the Services and our ads.

We may modify this Cookie Policy from time to time, and will post the most current version on our site. If a modification meaningfully reduces your rights, we'll notify you in accordance with the procedures set forth in our Terms of Service.